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It’s good to be back – your safety on board

35 replies on “It’s good to be back – your safety on board”

Hi we have a trip booked in October to Scotland on the inner Hebridean island hopper tour . My husband is asthmatic and cannot wear a face mask will this be ok if the guidelines remain the same ?

Thank you for email about update on travelling. We are booked to do the Rhône/Moselle cruise on the 2nd October. Looking at the seating plan, our seat no’s are 11 & 12, are we right in thinking that the same no’s. apply to us. Don’t mind where as long as we can sit on the driver side.
Also is it possible to order two (2) of the well being packs. I am assuming we will pick them up from the driver. Also pay him at the time, or pay you before we go.
Thank you for your help over this hard time for you take care
Best Wishes. Gwyneth

Hi Susan. Apologies for the delay in replying. If you ring and speak with one of our reservation team,. they can discuss all your needs – 01443 202048 option 1

Hi All at Edwards,
I miss you all. I recently moved from Wales to England then Covid19 struck, and now I see even National Express has suspended services from Hereford to London!
Eventually we will get out of this, and we will look forward to better times.
Together we will beat this.
Stay safe.
Kind regards
Bill Ellis.

Hi John, we have nothing to Disney over Christmas I’m afraid. If you call our offices we can go through what tours we have available for you.

Hi, went on the North Wales trip 27th November for 3 days, it was brilliant. As usual Edwards look after their customers to a high standard. Masks must be worn at all times on the bus, sanitiser is provided and soctal distancing with seating is planned out excellent. Can’t wait for my next trip

Hi Patricia, thank you for the beautiful comment and we are so very pleased you had a wonderful experience and took the time to write this.
Have a great Christmas and we look forward to seeing you in the new year.
Edwards Coach holidays

thankyou for supplying my 3 friends and myself with a SUPERB holiday in LLANDUDNO
no complaints at will be going again. got 2 more holidays booked with you LOOE and SOUTHERN IRELAND AGAIN

Hi Bryn.
Thank you for taking the time to comment, we are extremely happy to have made a lasting memory for you and hope that the Looe & Southern Ireland tours surpass expectation.
Have a great Christmas and we look forward to seeing you in the new year.
Edwards Coach holidays

Booked Looe winter warmer break but Edwards was waiting for new insurance rates.
Has this now been received and if so how much is it for the 4 nights please?

Hello Geraint.
We’ll arrange for one of our travel consultants to contact you regarding your holiday insurance requirements.
Have a great Christmas and we look forward to seeing you in the new year.
Edwards Coach holidays

Thanm you for keeping us up to date with all what’s happening. Well done on all you have done to keep us all safe. Looking forward to travelling with you as soon possible.

We have had lovely holidays with you, always clean, comfortable and relaxing. We have been to Austria, Luxembourg, Isle of Man. Paignton, Llandudno was our last and we were due to go to Iceland & Northern Lights but sadly it was cancelled. Hopefully we will be able to do this trip in the not too distant future. Happy New Year to you all. Stay safe.

Thank you Lynne.
Happy New Year to you too.
2021 will be a challenge for us all but we are positive that we will return to normal operations soon.

Thank you Mark. Things are looking better and we have already booked the Isle of Man trip again. Loved it. It’s a beautiful island. Stay safe everyone

Dear team
Having enjoyed Edwards tours on many occasions, we had an issue with your drivers professionalism.
Hopefully you can sort this out and let me know.
All the best in these difficult time’s
Mr Simmonds

Hello Mr Symmonds
I am happy to reply that this has been investigated and we contacted you personally to assure you that appropriate action was taken at the time of the issue and that this matter has been resolved.
Edwards Coaches

Hi, we booked as a groupof 4 for Royal Ascot last year, covid put an end to that so we carried our trip over to this year. What is the outcome for Ascot for this year?

Hi Vic.
We currently have Ascot open for sale, but we have yet to be advised whether the course will open to the public.
As soon as we have an update, we will be in touch.
Stay safe and tanks for your comment.

Hi All at Edwards,
We have travelled with Edwards a few times and have always had a good experience, friendly drivers, friendly staff at your Cardiff Travel agents. We are really looking forward to our next trip to Jersey in the Channel Islands. When do you think we may be able to book this trip with you. Edwards is the best coach company that we have travelled with. As your toilets on the bus are for emergencies only and no food or drink, will you intend to make more convenience stops with future travel. Thanks Eira

Hi Eira and thanks for the lovely comment.
You can still book for the Channel Islands as we envisage travel will open back up after Easter and when Covid is under control, we’ll be able to reinstate business as usual.
As for toilet, these are always for emergency only and food / drink can be taken in moderation, but we always try to make interesting convenience stops en-route.

Best wishes,
Edwards Coaches

Hello Ruth.
We list our pickup points on each tour under the heading of Pick-up Points as each tour has different pick ups. However, we still offer our 2 main depots where you can securely park your car at Llantrisant and Llansamlet.

Kind regards


Hi everyone, we’ve booked to go to Northumberland in October and really looking forward to it and to the Edwards experience which is always first class.
The question I’ve got is have your coaches got WiFi as my son has given me his iPad and I’m hoping to watch some films while travelling. Thank you Teresa.

Hi Teresa.
Some of our coaches do have 4G WIFI, but the signal is not as stable as at home or at hotels and drops off often.
That signal is also being shared with other users on the coaches, so bandwidth is always an issue being more suited for messages and emails rather than streaming.
I would recommend downloading any files etc, to the device to be able to watch “offline”
Hope this helps,

Any news on our trip to the Rhine/ Moselle river cruise on the 13th August.
Take care everyone
Many thanks for your help
Best wishes Gwyneth Smith.

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